We are an Australian store and String Harvest is based in Gold Coast, Queensland.
We use Australia Post Parcel Post and Express Post services, Fastway Couriers and Sendle. All parcels come with tracking, except for samples and pattern books where shipping is not charged and tracking not specified.
We charge a flat rate shipping fee of $10 per order under 5kg and $20 5kg-10kg. For larger orders, please contact us for quotes. Note - by 5kgs we mean a 5kg equivalent satchel or carton - this can be volumetric weight as charged by shipping companies, not actual weight. So for example, 3kgs of raffia is charged at close to 5kgs because it is bulky and expensive to ship and because it is difficult to fit more than 3kgs of raffia in a standard 5kg satchel.
General shipping info
Parcels sent by Australia Post generally take 2-7 days. Western Australia and remote areas can take up to two weeks. We recommend using Express Post to remote areas. Couriers typically deliver within 1-3 days (7-10 days to WA).
Parcels are shipped internationally via Australia Post with tracking.
Prices are based on weight, increasing in 500g increments and calculated automatically at checkout. If your country is not available or your order exceeds the weight allowance for your shipping zone please email us for a quote or to arrange a PayPal invoice.
If you require insurance, a platinum express shipping or signature on delivery service please contact us before or at time of order and we'll arrange a separate PayPal invoice to cover this cost, no problems.
Oops, did you get a bit yarn happy and checkout before you were done? Yep, it happens! Send us a message or we'll contact you to combine purchases.