Shipping Info & Rates
Where do you ship to?
We are an Australian store and String Harvest is based in Gold Coast, Queensland.
We use both Australia Post Parcel Post and Express services, as well as Fastway Couriers. All parcels come with tracking. We charge flat rate shipping of $10 per order under 5kg and $20 5kg-10kg. For larger orders, please contact us for quotes.
When we ship overseas, we use Australia Post standard service. This provides tracking and is much faster than economy. Mail gets passed on to the national postal service - i.e. USPS, CanadaPost, NZ Post.
International shipping prices are based on weight, in 500g increments. See below for international rates.
General shipping info
Parcels sent by Australia Post generally take 2-7 days and up to 10 days in peak season. Western Australia and remote areas can take up to two weeks. We recommend using Express Post to remote areas. Couriers typically deliver within 2-4 days (7-10 days to WA). Please wait 10 business days before contacting us about undelivered parcels unless it's obvious from tracking info there is cause for concern.
As a buyer, please ensure that the address is correct when you place your order; to check it is correct as it appears on your Order Confirmation and Shipping Confirmation, or to at least attempt to make contact to correct this ASAP before your order is processed if there's a problem.
If your parcel seems missing then please get in touch!
We ship overseas to a growing number of countries - the United States, Canada, New Zealand, Singapore, Sweden, Norway, Denmark, France, Italy, Germany, Spain, UK and Chile. If you have problems with checkout it may be because your parcel is too heavy and there is no shipping rate established for the country and weight category (most likely because the cost of shipping exceeds the cost of goods). Parcels are based on parcel weight, not the weight of yarn. So 10x50g cones of yarn exceeds 500g parcel size.
Under Australian consumer law, String Harvest is not responsible for unclaimed or undeliverable parcels sent overseas.
If you require insurance, a platinum express shipping or signature on delivery service please contact us before or at time of order and we'll arrange a separate PayPal invoice to cover this cost, no problems.
Note, these prices are indicative and may be adjusted at checkout.
|International rates||Airmail + Tracking (AUD)|
|New Zealand||up to 0.5kg||$15|
|2 - 2.5kg||$45|
|Up to 5kg||$60|
|Canada & United States||0-0.5kg||$23|
|Singapore||0.0-0.5kg||$14 (economy no tracking)|
|France, Italy, Germany, Spain||0.0-0.5kg||
For further information on the difference between tracking and regular Airmail - please refer to the Australia Post website here.
Rates are calculated based on costs from Australia Post and are applied automatically at checkout.
Oops, did you get a bit yarn happy and checkout before you were actually finished? Yep, it sure does happen!
That's OK - I'm sure I'll notice, but feel free to leave a note or email if you'd like to combine shipping and need a refund.