General terms of sale
If we cannot fulfill an item for whatever reason - we'll contact you via email, hold your order and wait for a reply to determine next steps to rectify.
If there is a problem with your order upon delivery, you must contact us within 7 working days. After this time String Harvest will not accept responsibility for returns, replacements or amendments, and your order is final.
In short - PayPal and Credit Card (Stripe Gateway).
- if you pre order items as well as items currently in stock from our store we will hold your entire order until the pre-ordered items arrive. The buyer will pay duplicated shipping costs should you require other items to be sent prior to the pre-ordered items.
- if during a sale or promotion the correct code is not working please email us BEFORE placing your order. Any orders placed without a code during a sale or promotion can not be reimbursed after your transaction has been completed. Please note with discount codes - close enough is not good enough - discount codes are case and space sensitive!
Where does the discount code go? It goes here: once you click checkout - it's the page where you enter your name, address, etcetera:
- we do not offer refunds for change of mind. If a product is faulty or you have legitimate reasons for requesting a refund please contact us with the problem.
- We are an Australian store, all prices are in AUD but can be changed in the top right hand side of the website to your local currency, if shipping is available to your country.
Something about shipping?
Check our page on shipping :)
Other good questions
There's some colour or texture variation between my hanks/skeins/balls. What's going on?
Most of our products are hand made, often in small batches by artisans. So sometimes there's slight differences from hank to hank, ball to ball etc.
If you order multiples of the same colour we will always try to give you these from the same dye lot. If that's not possible we'll do our best to check with you before shipping your order.
Please also note we make every effort to provide accurate colour images of our products, but sometimes colours look different on various monitors and devices and there is little we can do about that. If you really need to know more about a colour for whatever reason, please get in touch with us and we'll be happy to assist.
Do you have a brick & mortar store?
We're just happy online retailers. A small selection of yarns are now available at The Craft Parlour, Palm Beach (Gold Coast) Queensland.
Do you wholesale?
No. We are a retailer, which means we buy from wholesalers.
Baa baa, black sheep...you don't really sell... wool?
Because there are heaps and heaps of online wool stores in Australia, and many of them are pretty good. Wool is a specialty product in and of itself, so to do that well would be a whole other business. So we are not in the business of wool because for us, it's an all or nothing kind of thing. Having said that - we love wool, so we'd never rule it out!
But - we do have a great interest in vintage yarn and rare salvaged yarns. So we are gradually building up our offering of those.
My order hasn't arrived yet, can you help?
Parcels are sent via Australia Post with tracking. Once your order has shipped you should receive an email containing your order's tracking number. If you have received your tracking number, please log to www.auspost.com.au in the first instance and enter your tracking number.
We have to say, Australia Post is generally fantastic. But, there have been occasions when parcels have taken particularly long to deliver, and when tracking numbers have not updated - but nevertheless, delivered. The speed of your delivery is out of our hands. Given the time it takes to investigate missing parcels, please wait at least 5 working days before contacting us should your parcel seem AWOL. For on the seventh day, it is oft quite miraculous that the postman doth deliver thy parcel.
If you're missing tracking info or still unable to locate your parcel, please get in touch via firstname.lastname@example.org
For international customers - same deal as above my friends, but clearly, give it more time. Give it 2 weeks. International parcels ship out via Australia Post and will be picked up by your national mail carrier, i.e. New Zealand Post, USPS, Canada Postes etc.